Kafpa Bella’s previous setup involved using two separate devices—a 10-inch POS pad and another POS device—for orders and payments. This disjointed system required manual entry of payment amounts, leading to inefficiencies and frequent errors. The cumbersome process slowed down service during peak hours and detracted from the customer experience.

X800 SOLUTION

The X800 POS device, with its Octa-Core Cortex A53, 1.8GHz processor, and extensive memory, replaced the two-device system with a single, fully integrated solution. The X800's dual high-resolution displays allowed for clear order management and easy customer interaction, significantly speeding up the transaction process. Its ergonomic design enabled staff to navigate the semi-enclosed counter with ease, while the front-facing camera provided secure access. The result was a streamlined, faster, and error-free order and payment process.

The original system limited payment options, frustrating customers who preferred using modern payment methods like contactless cards and mobile wallets. This limitation was particularly challenging in a tech-savvy market like Singapore.

X800 SOLUTION

The X800 supports all major payment methods, including chip and PIN, NFC, and QR-code-based wallets, ensuring that Kafpa Bella could accommodate the diverse preferences of its customers. The customer-facing secondary screen also improved transparency, displaying itemized orders and prices, enhancing customer trust and satisfaction.

Previously, the static nature of the old POS system meant that employees had to physically move around the counter to serve customers, leading to delays and a less efficient workflow.

X800 SOLUTION

With 4G, WiFi, and Bluetooth connectivity, the X800 offers unparalleled mobility. Employees can now take orders and process payments from anywhere within the shop, allowing for a more flexible and efficient service flow. The device’s portability also enabled employees to clock in from different locations within the shop, further streamlining operations.

The old POS system’s large footprint cluttered the counter, making it difficult for employees to work efficiently. Additionally, the small display on the old POS pad made it hard to manage orders quickly.

X800 SOLUTION

The compact design of the X800, combined with its large, high-resolution main and customer displays, optimized counter space and improved order visibility. The sleek design also enhanced the aesthetic of the shop, contributing to a modern and professional image.

With Kafpa Bella operating long hours, reliable battery life was crucial. The previous setup often required frequent recharging, leading to interruptions in service.

X800 SOLUTION

The X800’s 6000mAh battery ensures continuous operation throughout the day without the need for frequent charging. This durability guarantees that the device is always ready for use, even during peak hours.