Newland NPT has a customer-centric approach to support, providing customers and partners with a broad range of services, solutions, tools and processes, managed by a highly responsive and well-trained customer support team. Through its extensive technical support services, Newland NPT is able to help development partners deliver high quality and feature-rich applications that can be certified and run across our comprehensive range of payment devices.

We provide a wide range of technical training sessions (online or in-person), allowing customers and partners to acquire essential knowledge and skills on application development, key loading, terminal management, device repair etc.

Our dedicated service team provides consultancy services for hardware, software or operational issues, including technical analysis, configuration assistance, operational improvement, and training. Additionally, our global service network includes affiliated and fully authorized repair centers which are able to conduct full device maintenance and reworking activities, including secure key loading and tamper-clearing.