Jaya Grocer is a retail store located in Malaysia that offers a wide range of groceries, including fresh fruits, vegetables, meat, and dairy products. The store has been operating for more than a decade, serving local customers with high-quality products at affordable prices.
As the competition in the grocery market in Malaysia continues to intensify, Jaya Grocer has been looking for innovative solutions to enhance its operational efficiency and improve customer experience. By collaborating with PM Advisors, its local partner in Malaysia, Newland ensured the payment experience for Jaya Grocer could be improved.
In this case study, we will explore how Newland's N910 from has assisted Richeese Factory in implementing a radically new payment acceptance solution that helped transform its business.
SOLVING GROCERY MARKET CHALLENGES
One key challenge that the grocery market industry is facing in Malaysia, is the inefficient checkout process, leading to long waiting times for customers. In the grocery industry, customers expect a fast and seamless checkout experience, and any delays or errors can lead to a negative perception of the store. The traditional checkout process involved the use of a barcode scanner and manual entry of prices, which was time-consuming and prone to errors.
Newland's N910 is an ideal solution to address the issue of slow and unreliable checkout processes. This best-selling SmartPOS device is equipped with highly efficient cameras that can quickly scan a wide range of barcode types, including 1D, 2D, and QR codes. In addition, the device supports various payment methods such as cards and E-wallets. With its dual cameras, including a 5MP autofocus rear camera, the N910 enables customers to make fast and hassle-free payments. By reducing the checkout time, this device not only saves customers' time but also reduces the workload for cashiers, allowing them to serve more customers in a shorter period.
Secondly, the industry faces issues with regard to the security of payment transactions. The grocery industry is a prime target for fraud and theft, and any breach of customer data can have severe consequences for the store's reputation and legal liabilities. Additionally, cash handling can be risky and time-consuming, as it requires manual counting and reconciliation.
The N910 offers a secure and reliable payment solution that protects customer data and reduces the risks of fraud and theft. The device is compliant with the latest security standards, including PCI-DSS and EMV, ensuring that all transactions are encrypted and secure. It also supports multiple payment methods, including debit and credit cards, mobile wallets, and contactless payments, providing customers with a convenient and flexible payment experience. This reduces the need for cash handling, minimizing the risks of errors and theft.
Lastly, in the grocery industry, it is crucial to have access to accurate and timely data on sales, inventory, and customer behavior to make informed business decisions. Traditional manual systems are often inefficient and time-consuming, requiring extensive data entry and analysis.
The N910 can can be integrated with the store's existing point-of-sale system, enabling seamless data synchronization and analysis. It also offers a user-friendly dashboard that displays key performance indicators, such as sales trends, customer preferences, and inventory levels, allowing store managers to make data-driven decisions. This not only improves operational efficiency but also enhances customer experience, as managers can quickly respond to changing customer needs and preferences.